FAQs

MaaVihu offers a thoughtfully curated collection of Indian ethnic wear, including kurtis, kurta sets, straight kurti sets, Anarkali dresses, and other styles featured in our online store. Please explore our collections to discover the available designs.

Please refer to the size chart and measurements provided on the relevant product page before placing your order. Compare the measurements with your own to select the most suitable size. If you are between sizes, review the product's fit information carefully.

We make every effort to represent our products accurately. However, slight variations in colour, shade, texture, or appearance may occur due to studio lighting, photography, screen settings, and the natural characteristics of fabrics.

Each order includes only the items specified in the product description. Please check the product details and images to confirm whether bottom wear, a dupatta, a scarf, or other components are included. Styling accessories are excluded unless specifically mentioned.

No. Jewellery, handbags, footwear, belts, and other accessories used for styling are not included unless explicitly mentioned in the product description.

Browse our collections, select your preferred product and size, add the item to your cart, and proceed to checkout. Enter your delivery details, select an available payment method, and complete the checkout process.

Available payment methods are displayed at checkout and may include online payments and Cash on Delivery (COD), where available for your location and order.

Once your order is processed and dispatched, tracking details may be shared through the contact information provided at checkout. You can use the tracking details to follow your shipment's progress.

Delivery timelines depend on your location, product availability, courier operations, and other logistical factors. Please refer to the estimated delivery information displayed at checkout or provided with your order confirmation.

Orders may be cancelled within one hour of being placed, according to our current cancellation policy. Once processing, packing, or dispatch begins, cancellation requests generally cannot be accepted, subject to applicable law.

Return requests must be submitted within 24 hours of delivery. Requests are subject to verification by our Quality Team. Please review our Return and Refund Policy for the complete terms and requirements.

Yes. An uncut and unedited parcel-opening video, recorded continuously from opening the sealed package until the product is completely visible, is required for return verification. Additional photographs or verification details may also be requested.

MaaVihu does not offer product exchanges under its current exchange policy. Please carefully check the size chart, measurements, and product details before placing an order. Your statutory rights, where applicable, remain unaffected.

Please review the specific offer terms and our Return and Refund Policy before ordering. Any offer-related return restrictions are subject to applicable consumer protection laws and do not exclude valid claims for defective, damaged, incorrect, or misrepresented products.

Please contact us within 24 hours of delivery at maavihukurti@gmail.com. Include your Order ID, a clear explanation of the issue, and the required unedited parcel-opening video. Our team will review your claim and guide you through the next steps.

For questions about products, orders, delivery, or returns, please email us at maavihukurti@gmail.com. Please include your Order ID when contacting us about an existing order so we can assist you more efficiently.